24/7 Standby Support
Fast and Professional Assistance at Any Time
Service Level Agreement (SLA)
At 1xINTERNET, we provide 24/7 standby support with a dedicated team of senior engineers on-call for expert, reliable assistance. Our rapid response time is often within 15 minutes, and we deliver detailed post-mortem reports and incident follow-ups for thorough issue resolution and transparency.
How Your Business Can Benefit From the 24/7 Standby Service
Scenario
- Even if monitors and metrics are in place, it is necessary to respond immediately to incidents.
- Resources for 24/7 standby not available.
- Missing documentation/ access to remediate incidents.
Solution
- Contract an experienced team of engineers to be available 24/7.
Key Features of Our 24/7 Standby Service
Tool-Aided Team Scheduling
We utilise tool-aided team scheduling to ensure optimal coverage and efficiency.
Seamless Integration With Communication Tools
Our system integrates with your preferred communication tools, including e-mail, Slack, phone. This allows for flexible and convenient interactions.
Configurable Escalation Procedures
We offer configurable escalation procedures tailored to your organisation's needs and preferences.
Incident Follow-Up Subscriptions
For ongoing transparency and updates, you can subscribe to incident follow-ups and remain informed during the resolution process.
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